These Terms and Conditions of Use (“Terms of Use”) apply to the Our First Floor Site, By using the Site, you agree to the Terms of Use.

Our First Floor reserves the right to modify or change information of these Terms of Use at any point without prior notice. You are responsible for checking the Terms of Use every so often for changes as well as to maintain and update any account information for accuracy, completeness and timeliness. Purchasing our products implies that you acknowledge and understand the following terms and conditions as outlined below and agree to adhere to them.


You may not in any ways misuse the Site. You may not transmit any malicious software or any code of a destructive nature, you shall not advocate or commit any criminal offences and behaviours. The violation or breach of any of the Terms of Use will result in an immediate termination of your Services.

Intellectual Property

The intellectual property rights in all software and content made accessible to you remains the property of Our First Floor and is protected by copyright laws and treaties worldwide. You are permitted to store, print and display the content available solely for your own personal use, however any content shared from our Site on other platforms must be credited to our Site.
Our First Floor reserves all rights to pursue legal actions that we deem as unauthorised usage or a breach of our Terms and Conditions.

Accounts and Passwords

Through registering accounts through the Our First Floor website, the following terms and conditions apply. You are responsible for the maintenance of confidentiality and security of the information you hold for your account, including passwords and addresses. You are to notify and contact Our First Floor immediately of any security breaches, however, you will be held liable for the losses incurred by Our First Floor as a result of any activities pertaining to your failure to keep this information secure.

These Terms of Use are effective unless and until terminated by either you or us. We reserve all rights to revoke your authorisation and terminates any and all rights admitted should you fail to adhere with these Terms of Use. You are to immediately destroy all Content acquired from this Site including all copies of such Content. Furthermore, you may notify us that you do not wish to use our Services at any time to terminate these Terms of Use, or when you cease using our Site.


As outlined in our Privacy Policy, we will not and do not sell or distribute your personal information to third parties for profit or their marketing purposes. Furthermore, by using the Site, you acknowledge and agree that Internet transmissions including any messages and information send to the Site, are never completely private or secure. You understand that such data may be read or intercepted by others despite the special indication of an encrypted transmission (such as credit card information).

Terms Of Sale

When you order any products from our Website you intend to purchase the goods and agree to the following terms and conditions. Our products are subject to availability and confirmation of the order price. In order to contract with Our First Floor you must be at least 16 years of age and possess a valid debit or credit card issued by a bank acceptable to us. Also, by placing an order you undertake all details provided by you to us are accurate and valid. We maintain all rights to refuse any order made by you.

Please check your order carefully, taking note of your selected shipping address before proceeding to payment. Unfortunately, we are not able to amend your order once we have processed it and we do not accept returns or exchanges. Should there be a need for a refund for any of our products due to a genuine fault or mistake on our part, kindly submit an email to our team via the Contact Us page. The refund is subjected to a case by case analysis of the situation and will require photographic proof of the product upon delivery.

Product Details and Pricing

This Site may contain typographical errors or certain historical information which may not be current or provided for reference only. We reserve the right to modify the contents of the Site at any time, but are under no obligation to update information on our site. We will attempt to ensure the accuracy of our product’s information, however, information and prices for our products are subject to change without notice.

Should there by any discrepancy in product, please inform us 2 days after delivery.

The available size measurements in the description of each product is to be used as a guide only. There may be slight deviations in the provided measurements of which such difference will not deem the product defective. You agree that it is your responsibility to monitor changes of the Site. 

The colour of our products may deviate slightly depending on your monitor settings, photographs may not accurately depict the true colour of the product. We will try to depict the product as accurately as possible but we do not take responsibility for any difference in product depiction/description and actuality. 


We do not guarantee the timely arrival of any listed delivery or shipping dates. Any issues/delays as a result of the carrier service will not be refunded and will require you to contact the carrier service directly. We take no responsibility and are not liable for any loss or damages to the buyer resulting from the carrier service. Once the order has been dispatched from the production company, it is no longer Our First Floor’s responsibility.

Entire Agreement

The above Terms of Service constitutes the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Our First Floor.